Op-ed: High-value AI conversations will lead to a new, richer era for Google and the open web
Key Takeaways
While search traffic will decline, potentially hurting Google and publishers in the short term, a new type of "supply" is emerging: LLM conversations.
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financial news
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August 20, 2025
03:53 PM
CNBC
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Close-up of a person's hand holding an iPhone and using Google AI Mode, an experimental mode utilizing artificial intelligence and large language models to cess Google queries, Lafayette, California, March 24, 2025. (Smith Collection | Gado | Photos | Getty ImagesMany believe generative artificial intelligence engines and large language models are a blem for the open web, publishers and even advertisers
Some think they are a blem for Google because they'll have less traffic to monetize, replaced by Gemini LLM conversations.Both of these notions are wrong.In just a single year since launch, Gen AI and LLMs have changed the face of the open web
This rapid change is impacting both engines and publishers
We're seeing a decline in traditional traffic, with some publishers experiencing more significant drops than others
This trend directly affects Google, which is seeing fewer queries and also impacts publishers who are receiving less referral traffic from engines
The competition for this shrinking pool of traffic is heating up, with companies OpenAI and Perplexity vying for a — and Google actively competing with itself by offering a generative AI duct called Gemini.Whether OpenAI and ChatGPT "kill" Google or Google itself does it, there's no doubt– traffic to publishers is going down
The question is what do publishers do if traffic drops 20%, 30% or even 50%? It is ly the end of as we know it and, counterintuitively, the best thing that could have ever happened to Google and the open web.Gen AI is reshaping and rebuilding the publisher modelGen AI tools ChatGPT, Perplexity and Google's Gemini are stealing traffic from publishers
Data suggests that just 0.1% of traffic from these engines are making their way to publishers, meaning if you're ing on ChatGPT or Perplexity the lihood you then click out to read more a topic is next-to-nil
In fact, the newest buzzword from publishing executives is 'zero click es' whereby not a single action is taken after a is performed.No publisher is immune to this threat. referral traffic to 1,000 web domains decreased by nearly 7% year over year, nearly a billion critical visits that have disappeared from the open web
On its face, you would think there is no rational defense from Gen AI companies that are tanking publisher traffic
Google would try to put a spin on things by publicly claiming that people who click on links after seeing AI Overviews tend to spend more time on those sites
David Tramontan | SOPA Images | Lightrocket | Getty ImagesBut the Gen AI threat is causing a chain reaction for the foundation of publishers
Today, the primary determining factor to how much revenue a publisher makes is tied to how many potential people view ads on their site
Put simply, less traffic means less revenue in the short term
This has made it necessary for publishers to rethink how they make money
It's even made Google rethink how it makes money
Short-term disruption is inevitable, but what's coming next is a leap toward deeper engagement and bigger revenue than we've ever seen before — both for Google and to the open web
The rise of high-value LLM conversationsWhile traffic will decline, potentially hurting Google and publishers in the short term, a new type of "supply" is emerging: LLM conversations.Nearly a billion people use ChatGPT, Gemini or Perplexity each month
Most are asking general knowledge questions, but an estimated 10%–20% of those chats are high-value: travel planning, health care, commerce, financial advice and more
These conversations are worth far more than a click.ChatGPT's model is straightforward, earning $20 per month from each r, making every question valued the same, whether you asked the weather or a trip to Cancun
Google's Gemini, backed by a $200 billion ads and 10 million advertisers, will see these conversations as commercial opportunities
Over time, a multiday exchange a trip can evolve
If a person asks a question, Gemini can reply in the moment or if more re is needed, it can come back with more ideas, until that conversation ends with a full-service transaction
From here, users can book flights, hotels, and restaurants.This is an incredible revolution for Google, from each interaction worth $1 per click to $1,000 per conversation
This shift positions Gemini's long-term revenue potential well beyond
In essence, less traffic — but a lot more revenue
Publishers have an equally powerful opportunity
While 30%–40% of their audience today arrives via , 60%–70% comes direct
By launching their own Gemini-style LLMs, publishers can host high-value conversations within their trusted environments, covering travel, shopping, health and finance
This is where deep content and expert voices can guide meaningful decisions.While ChatGPT can instantly give you ideas and information a trip you're considering, you would never book it on the spot
You'll still seek out reviews from people who've been there, browse images and s and explore different perspectives before making the decision
While AI offers a new way to , the human need remains the same–to be informed and educated on what matters before making a decision in a way that creates trust and confidence
Publishers have expertise
They have earned trust over decades
They can use that to create amazing value in this new landscape.This is where publishers win over the next decade
Major purchases and commitments require more than quick answers; they require exploration of reviews, imagery, s, and authoritative reporting, all of which publishers already der.Some publishers will monetize these interactions through transactions I believe Gemini will, others through subscriptions ChatGPT is doing now
For those who lean in, this represents a once-in-a-generation shift from pageview-driven models to relationship-driven value
User trust becomes the foundation for both resilience and growth in the LLM era
The future of publishers (and Google) is bright.Adam Singolda is founder and CEO of Taboola.
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