Kevin Durant #35 of the Phoenix Suns looks on during the second half against the Houston Rockets at PHX Arena on March 30, 2025 in Phoenix, Arizona.
Chris Coduto | Getty ImagesNBA star Kevin Durant has regained access to his bevy of Bitcoins, years after getting locked out of his Coinbase account. "We got this fixed.
Account recovery complete," Coinbase CEO Brian Armstrong said Friday in a social media post, replying to a tweet Durant being locked out of his account on the cryptocurrency exchange.
The message comes just a few days after Durant and his agent Rich Kleiman joked the predicament at CNBC's Game Plan conference in Los Angeles."It's just a cess we haven't been able to figure out," Kleiman said Tuesday, referencing Coinbase's account retrieval tocol.
"But, Bitcoin keeps going up … so, I mean, it's only benefited us." Durant purchased Bitcoins on Coinbase in 2016, shortly after hearing the token several times during a dinner with his then-Golden State Warriors teammates.
Bitcoin was trading between roughly $360 and $1,000 in 2016, CoinGecko's data shows. Now, the digital asset is trading around $116,000, according to the same crypto data vider.
Stock Chart IconStock chart iconBitcoin since 2016Durant and his agent, who are investors in Coinbase Global and mote the on their sports and entertainment website Boardroom, did not disclose the size of the basketball player's Bitcoin holdings on the trading platform.The case has sparked a wider discussion Coinbase's customer services, with several users recounting on social media difficulties receiving assistance from the company to regain access to their accounts and troubleshoot other issues.
Their complaints form the calls for Coinbase to overhaul its support services.
In May, Coinbase revealed that cybercriminals had bribed a few of its overseas customer support agents to leak customers' personal data.
In 2021, Coinbase clients expressed their frustrations over the company's new phone support line, with one dissatisfied user telling CNBC at the time that the service was "a joke." On Friday, Coinbase CEO Armstrong addressed users' concerns over the quality of the firm's support services, stressing its team would put "a big focus on getting better.""We're putting a big focus on getting better at customer support at both ends - imving ducts so fewer people need support, and viding a faster, higher quality experience when you do," Armstrong said Friday in an X post.
Coinbase did not immediately reply to CNBC's request for additional on what measures it would take to imve its customer service.
Earlier this week, the company told CNBC that it runs an around-the-clock assistance hotline for its users, in addition to offering self-help resources for basic troubleshooting.