Hermès CEO says the booming Birkin resale market prevents the luxury brand from serving its ‘real customers’: ‘It doesn’t make me feel in a good mood’

Retail·LuxuryHermès CEO says the booming Birkin resale market prevents the luxury brand from serving its ‘real customers’: ‘It doesn’t make me feel in a good mood’By Sasha RogelbergBy Sasha RogelbergReporterSasha RogelbergReporterSasha Rogelberg is a reporter and former editorial fellow on the news desk at Fortune, covering retail and the intersection of and culture.SEE FULL BIO Hermès CEO Axel Dumas has expressed frustration over the Birkin secondhand market and dupes.Vittorio Zunino Celotto—Getty ImagesThere should be only one true place to buy a Birkin bag, according to Hermès CEO Axel Dumas

The chief executive told investors this week the luxury handbag’s secondhand marketplace was a “real cause for concern,” as many customers were purchasing the item just to resell it for exponentially higher than its retail price

Hermès CEO Axel Dumas wants to make one thing : There’s only one Birkin bag and one place to get it

The luxury brand boss expressed his frustration with the resale market that has emerged for the collectible handbag, telling investors during a second-quarter earnings call on Wednesday buyers purchasing the arm candy just to hike up its price for a secondhand sale are diluting Hermès’ true consumer base. “Sometimes we have false customers come to our stores to buy them, to resell them, and they prevent us from serving our real customers, and that is a real cause for concern for us,” Dumas said. “So, I’m not at all happy to see this development of new bags that are sold in the secondhand market,” he added. “I pull a face, and I’m not happy, and it doesn’t make me feel in a good mood.” The Birkin bag, which can run buyers at least $12,000 and up to six figures, has been worn by a litany of celebrities Cardi B and Victoria Beckham, with its exclusivity making the accessory a symbol

In Q2 2025, Hermès reported a 9% sales bump, largely due to the continued ity of its Birkin, Kelly, and Constance bags, which have helped it weather the luxury slowdown

While the bag’s coveted has buoyed Hermès’ sales, it’s also encouraged an active secondhand market for the bag

Because of the bag’s limited duction and Hermès’ elusive criteria to even be allowed to purchase the item, resellers have jumped at the opportunity to auction off the bags

Hermès did not immediately respond to Fortune’s request for

Imitation is the sincerest form of flattery The behavior of buying to sell may be viewed by Dumas as taking “opportunistic advantage” of the brand, according to Marie Driscoll, an equity analyst focused on luxury retail. “He looks at the duct and the brand as something more than a commodity,” Driscoll told Fortune. “Intrinsically, he thinks these are artistic pieces that are a duct of someone’s imagination and someone’s hard work and labor and some of the best that Hermès can do

I think some of it has taken on a life of its own.” Dumas has long been an advocate for the sustained exclusivity of the Birkin

The Hermès CEO told investors in February he was “irritated” by the copy-cat’s ity, though he said he understood consumers weren’t buying the “Wirkin” believing it was the real deal. “Making a copy this is quite detestable—it’s stealing the creative ideas of others,” Dumas said

While some luxury brands Gucci and Balenciaga have engaged more with the certified resale market to attract new customers, Hermès ly won’t, Driscoll said

There’s still sustained demand for the bag and, therefore, little reason for Hermès to disturb the mystique it has worked so hard to create. “You’re going to have to have a longer engagement, which is kind of, in a very romantic sense, being engaged to someone before the culmination of the wedding night,” she said. “You’re just going to have to postpone gratification.”Introducing the 2025 Fortune 500, the definitive ranking of the biggest companies in America

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