
AOL shuts down dial-up internet service you probably didn’t know it was still offering
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The creaky door to the internet was characterized by a once-ubiquitous series of beeps and buzzes heard over the phone used to connect your computer online.
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August 12, 2025
12:17 PM
Fortune
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·InternetAOL shuts down dial-up internet service you bably didn’t know it was still offeringBy Wyatte Grantham-PhilipsBy The Associated PressBy Wyatte Grantham-PhilipsBy The Associated Press AOL was still offering dial-up.AP Photo/Mark Lennihan, FileAOL’s dial-up internet is finally taking its last bow
Yes, while perhaps a dinosaur by today’s digital standards, dial-up is still around
But AOL says it’s officially pulling the plug for its service on Sept. 30. “AOL routinely evaluates its ducts and services and has decided to discontinue Dial-up Internet,” AOL wrote in a brief on its support site — noting that dial-up and associated software “optimized for older operating systems” will soon be unavailable on AOL plans
AOL, formerly America Online, introduced many households to the world wide web for the first time when its dial-up service launched decades ago, rising to minence particularly in the 90s and early 2000s
The creaky door to the internet was characterized by a once-ubiquitous series of beeps and buzzes heard over the phone used to connect your computer online — along with frustrations of being kicked off the web if anyone else at needed the landline for another call, and an endless bombardment of CDs mailed out by AOL to advertise free trials
Eventually, broadband and wireless offerings emerged and rose to dominance, doing away with dial-up’s quirks for most people accessing the internet today
Still, a handful of consumers have continued to rely on internet services connected over telephone lines
In the U.S., according to Census Bureau data, an estimated 163,401 households were using dial-up alone to get online in 2023, representing just over 0.13% of all s with internet subscriptions nationwide
AOL was the largest dial-up internet vider for some time, but not the only one to emerge over the years
Some smaller internet viders continue to offer dial-up today
Regardless, the decline of dial-up has been a long time coming
And AOL shutting down its service arrives as other relics of the internet’s earlier days continue to disappear
Microsoft retired calling service Skype just earlier this year, for example — as well as Internet Explorer back in 2022
And in 2017, AOL discontinued its Instant Messenger — a chat platform that was once lauded as the biggest trend in online communication since when it was founded in 1997, but later struggled to ward off rivals
AOL itself is far from the dominant internet player it was decades ago — when, beyond dial-up and IMs, the company also became known for its “You’ve got mail” catchphrase that greeted users who checked their inboxes, as famously displayed in the 1998 film starring Tom Hanks and Meg Ryan by the same name
Before it was America Online, AOL was founded as Quantum Computer Services in 1985
It soon rebranded and hit the public market in 1991
Near the height of the dot-com boom, AOL’s market value reached nearly $164 billion in 2000
But tumultuous years ed, and that valuation plummeted as the once- pioneer bounced between multiple owners
After a disastrous merger with Time Warner Inc., Verizon acquired AOL — which later sold AOL, along with Yahoo, to a private equity firm
At the time Verzion announced that sale to in 2021, an anonymous source familiar with the transaction told CNBC that the number of AOL dial-up users was “in the low thousands,” down from 2.1 million when Verzion first moved to acquire AOL in 2015 — and far below peak demand seen back in the 90s and early 2000s
But beyond dial-up, AOL continues to offer its free services, as well as subscriptions that advertise identity tection and other support
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